Failed Payments – Publishers FAQs

There are several simple ways to ensure your Awin payments are processed correctly. This FAQ will help you troubleshoot failed payments and prevent issues with transactions in the future.

Why do payments fail?

Missing or incorrect payment details and/or tax information

These are the most important points to consider when entering or updating your payment details:

1. Awin makes payments according to the account details supplied and cannot validate payment information. The person entering the payment information is responsible for making sure its accurate.
2. Payments cannot be processed if your payment details and/or tax information is missing.

To learn how to make changes to your payment details/tax information, see How do I update my payment details?

Incorrect Account Identifier

Payments will fail if your account identifier is incorrect. Confirm you’re using the correct account identifier using these tools:

Your account can’t receive payments.

To receive payments, the bank account you use for Awin transactions must be active. Contact your bank if you think there are problems with your account – Awin can’t help with this.

What happens when a payment fails?

When a payment fails, Awin notifies you by email as soon as possible. Payment processing will resume once your payment details are correct, and completing the actions described in the email will help ensure a swift resolution.

If a payment has failed and you haven’t received an email, check your spam. If you still have not received an email from Awin or Payoneer, follow these steps:

1. Check and correct your payment details using 'How do I update my payment details? for guidance.
2. Using this contact form, select the topic Finance & Payment and add the subject: ‘Payment Details corrected’.
3. In ‘Description’, Add details of your failed payment. We will contact you as soon as possible.