Whether you're closing a business, moving platforms, or cleaning up old accounts, this article explains how to shut down your Awin publisher account using the account closure request form.
If you're dissatisfied with Awin’s services, the Partner Success team may be able to address your concerns before you close your account. To get in touch, use the Contact Us form below this article.
Before you can close your account
Please read this article in full before requesting account closure.
Before completing an account closure request, you must do the following:
Outstanding commissions
Decide whether to forfeit or claim any approved and cleared commissions you're owed.
Note: Forfeiting your pending payments expedites account closure.
To receive outstanding commissions before you close your account, you must confirm that your payment details are up to date. Funds can only be transferred if your payment details are correct. To learn more, see Understanding Transaction Status and Payment Process.
Identity check
Awin sends you an email to confirm your identity when you make an account closure request. Your account can only be closed if the email address you submit matches the account owner’s email address.
To see the account owner’s email address, complete the following steps:
- Log in to the Awin platform
- Go to Account > User
- Click on User permissions
- The account owner’s email address displays under 'Account Owner'
Data protection:
If you complete the account closure process, Awin keeps your data. If you wish to anonymize or erase your data when you close your account, email a request to Awin Privacy Team. Account closure with data clearance requires some additional processing time.
Account closure
To make a request to close your account, complete the account closure request form here: Account Closure Request Form.
Note: Closed accounts can’t be reopened.
After you submit the request
Final payments
If you have outstanding commissions you didn’t forfeit, Awin pays you your remaining balance.
Awin confirms your account closure
Account closure takes between 1 and 30 business days. Awin emails you to confirm that your account is closed.
Opening a new publisher account
If you want to open a new publisher account, see How do I join Awin as a Publisher?
Note: To open a new publisher account, you must register using an email address you haven’t used with Awin previously.
