Two-step verification (2SV) adds an extra layer of security to your Awin account by requiring a second form of authentication, such as a temporary code from an authenticator app, in addition to your password.
Why this extra verification step matters
The email and two-step verification process ensures that only you can make changes to your account’s security settings. It helps prevent unauthorised access and protects sensitive information such as your payment and bank details. Keeping 2SV enabled is an essential part of safeguarding your Awin account.
Activating two-step verification
Prerequisites:
- Install an authenticator app, such as Google Authenticator or Authy.
- You must activate or deactivate 2SV from a desktop or laptop. It is not possible to enable or disable two-step verification using the Awin app or a mobile browser.
- If you only have access to a smartphone, the Settings > Security menu is not available from the mobile interface. After logging in, open or manually enter the following URL in your browser address bar to start the setup process:
https://ui.awin.com/idp/en/awin/2fa/settings
Step-by-step instructions
Once you've downloaded an authenticator app, complete the following steps:
- Log in to the Awin platform on a desktop or laptop.
- From the user menu (
), select Security. - Click Send email to begin the verification process.
Note: Check your email inbox for the verification email. If you don't see it in your main inbox, it may be in your Spam or Junk folders.
If you need to request another verification email, you must wait 120 seconds after sending the first one.
- Open the verification email and click It’s me.
- A QR code appears. Open your authenticator app on your phone and scan the QR code.
- The app will generate a 6-digit one-time passcode. Enter this on the Awin screen.
- A recovery code is displayed. Copy and store it somewhere secure.
Note: The recovery code allows you to regain access your account if you lose access to your authenticator app.
- Tick the checkbox to confirm you’ve saved the recovery code. 2SV is now active.
To ensure the setup is complete, log out and log back into your Awin account.
Important: If your authenticator app isn't working, follow the app developer's instructions to fix the issue.
Deactivating two-step verification
Important: You can't access your payment details without active two-step verification.
To deactivate two-step verification:
- Log in to the Awin platform using a desktop or laptop.
- From the user menu (), select Security.
- Click the Two-Step Verification Status toggle to turn it off. The toggle moves to the off position and two-step verification is deactivated.
If you’re experiencing an issue with the two-step verification, see Troubleshooting common issues with two-step verification.
