Two-Step Verification (2SV) helps protect your Awin account by adding an extra layer of security. If you experience issues during setup or login, this guide outlines the most common problems and how to resolve them.
Email verification issues
If you haven't received the verification email, wait for the 120-second timer to expire and click Send email again. Make sure to check your spam/junk folder.
Expired or used link issues
If you see the message ‘This link has already been used’ while activating 2SV, it’s likely caused by automatic antivirus scanning within your email software.
To resolve this, try one of the following methods:
- Open the reset email and look for a ‘mark as safe’ option at the top of the email window. Select it, then request a new email and try again.
- Without opening the original email, forward it to a personal email address, then open it from there.
Post-activation issues
If you see an error message in your Payment Details after enabling two-step verification:
- Log out and back into your Awin account.
- Clear your browser's cache and cookies.
Authenticator issues
If you encounter the following issues:
- You don’t have access to your authenticator app
- You lost or forgot your recovery code
- Your recovery code is not working
Click Contact Support and include the verification details below. The Partner Success team can disable 2SV after verifying your identity. You will then need to reactivate two-step verification when you next log in.
To learn about how to activate and deactivate your 2SV, see Two-step verification: Activation, deactivation, and troubleshooting
Still can’t access your account?
If you’re unable to access your account due to 2SV issues and need support, click Contact Support at the bottom of this article.
In your request, make sure include at least two of the following details from your publisher account for verification:
- Postal code
- Telephone number
- Website
- Street name
- Account registration date
