Contents
How do I receive payments through Payoneer?
How will Payoneer contact me about the status of my payment?
Why am I not receiving payments?Why was my payment declined?
Can Awin payments be kept in my Payoneer account instead of my bank account?
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How do I receive payments through Payoneer?
To receive payments through Payoneer, you need to set up a Payoneer account from the Awin UI. For more information, see How to set up your payment details with Payoneer - A step-by-step guide.
How will Payoneer contact me about the status of my payment?
You will receive two emails providing payment status updates:
- Payment Initiation: This email confirms that Payoneer has started processing your payment after receiving funds from Awin.
- Payment Transfer Confirmation: This email indicates that your payment is on its way and will reach your bank account within 5 business days.
Why am I not receiving payments?
First, check your eligibility for payments by referring to the following checklist: Why haven't I received my payment? Troubleshooting Payment Delays.
Secondly, make sure your Awin account is correctly connected to Payoneer. To ensure your account is linked, see Payoneer Account Setup – FAQs.
Lastly, consider the time required for payment transfer. To learn more about the payment processing time, see How long does it take for the payment to reach my bank account?
If you have done the above and still not received your payment, contact Payoneer for help:How to contact Payoneer? and include the following information:
- Awin Publisher ID.
- Payment date.
- Payment amount.
Why was my payment declined?
When a payment fails, Payoneer sends a notification to the email address you registered with explaining the problem and providing instructions for getting the payment reissued.
Common causes of failed payments are:
- Incorrect banks details.
- Incorrect account information.
- A bank rejects the payment.
- The bank account has been closed.
Note: Search inbox and spam folders for Payoneer emails.
Payments are returned to Awin and blocked if no action is taken within 45 days of the Payoneer email.
Can Awin payments be kept in my Payoneer account instead of my bank account?
No. Payments are only transferred to your bank account.
