How do I receive payments through Payoneer?
To receive payments through Payoneer, you need to set up a Payoneer account from the Awin Platform.
For full instructions, see How to set up your payment details with Payoneer - A step-by-step guide.
Can I receive Awin payments in an existing Payoneer account?
No. You cannot link a Payoneer account that was created outside of Awin to receive Awin payments.
You must set up Payoneer directly through your Awin account, even if you already use their services.
Note: Setting up Payoneer through Awin does not create a new Payoneer account. It links your Awin payments to your bank account for transfer by international wire.
Can Awin payments remain in my Payoneer account?
No. All Awin payments processed through Payoneer are automatically transferred to your bank account. Balances cannot be held or stored within Payoneer.
How will Payoneer contact me about my payment?
Payoneer will send you two emails about your payment:
- Payment initiation: Payoneer has started processing your payment after receiving the funds from Awin.
- Payment transfer confirmation: Your payment has been sent and should reach your bank account within 5 business days.
Why am I not receiving payment?
If you have not received your payment, complete these checks:
If you have completed these checks and still have not received your payment, contact Payoneer. To learn how, see How to contact Payoneer?
Include the following information:
- Your Publisher ID
- Payment date
- Payment amount
I live in Canada, how do I receive payments?
Due to local regulations, Payoneer accounts held by users registered or living in Quebec have been closed.
To continue receiving payments, re-register for Payoneer through the Awin Platform. Once you have re-registered, your payments will be processed through Payoneer and transferred to your bank account. For more guidance, see How to set up your payment details with Payoneer - A step-by-step guide.
If you have a registered address in Canada, you must also complete enhanced identity verification (Know Your Customer). This includes:
- A live video verification
- Additional compliance checks under the Remittance Providers Authorization Act (RPAA)
These requirements apply to new registrations and re-registrations.
I'm based in Belarus, why can't I receive my payment?
Payoneer no longer supports payments to individuals who live in Belarus or companies incorporated in Belarus. This also applies to companies incorporated outside Belarus if they have a Belarusian ultimate beneficial owner (UBO). These restrictions took effect on 14 September 2026.
If you live outside Belarus but use a Belarusian bank account, you must provide a bank account outside Belarus to continue receiving payments through Payoneer.
Payoneer will contact affected payees directly with more information.
Note: These restrictions are due to changes in Payoneer’s banking arrangements. They are not an Awin decision. For any questions about your Payoneer account, contact Payoneer directly. To learn how, see How to contact Payoneer?
I'm based in India, why am I being asked for extra verification?
Payoneer is introducing additional identity verification (KYC) requirements for account holders in India. These requirements are part of new regulatory requirements for cross-border payments in India.
The additional checks may include:
- A live video verification
- Bank account validation, such as a bank statement issued within the last 3 months
- Additional documents, depending on your business type
If Payoneer asks you to complete additional verification, follow the instructions in the email from Payoneer. These requirements apply to existing accounts and new registrations.
Note: These requirements relate to Payoneer’s regulatory obligations. They do not affect your Awin account or commissions.
Why was my payment declined?
When a payment fails, Payoneer sends a notification to the email address you’ve used for registration. The email explains the problem and provides instructions for getting the payment reissued.
Common causes of failed payments include:
- Incorrect banks details
- Incorrect account information
- A bank rejects the payment
- A closed bank account
Note: Check your inbox and spam folders for emails from Payoneer.
Payments are returned to Awin and blocked if no action is taken within 45 days of the Payoneer email.
