If you want to investigate a payment you haven’t received yet, log in to the Awin Platform and follow the steps below.
Confirm your transaction status
You can only receive payments once earnings reach the ‘Payable’ stage.
To confirm whether a payment is due:
- Go to your Dashboard and review your ‘Payable’ balance. This shows the amount scheduled for your payment, provided it meets the minimum payout threshold.
- To check whether a payment has already been processed, go to Reports > Payment > History and look for a self-billing invoice.
For more information, see How can I access self-billing invoices?
If your earnings are still marked as ‘Approved’, they have been reviewed by the advertiser but are not yet payable. This usually means Awin has not yet received payment from the advertiser.
You can check the advertiser’s traffic light status to see whether payment delays are likely. To learn more, see What does the Traffic Light in the Advertiser Payment Status mean?
Review your payment details
To receive payments on time, your tax and bank details must be complete and accurate. Payments are only paid out once your ‘Payable’ balance reaches your pre-defined payment threshold.
To learn how to review or update your payment details, see How do I update my payment details?
For more details on payment thresholds, see What are the payment thresholds?
Note: To receive cross-border payments, you must be set up with Payoneer. For guidance, see How to set up your payment details with Payoneer - A step-by-step guide
Review payment processing time
The payment method can impact how long it takes for funds to reach your bank account. For more information on payment times, see How long does it take for the payment to reach my bank account?
Failed payment
If you have completed all checks above and still have not received payment, the payment may have failed. For more information and next steps, see Failed Payments – Publishers FAQs.
When to contact the Partner Success Team
If you have a self-billing invoice for a payment and the funds have not reached your bank account five business days after the payment date, contact the Partner Success team using the Contact Us button below.
For more information about payment dates, see When will I receive payment?
