Contacting an advertiser is a simple process you can initiate from the Awin platform.
Contact information
To find an advertiser's contact details, follow these steps:
- Log in to the Awin platform.
- On your publisher dashboard, go to Advertisers > Join Programme.
- Click the name of a programme you want to find contact details for. The programme page loads.
- To contact the person handling the account, use the contact details listed under 'Account Users', or send an email by clicking 'Send Email'.
Note: The point of contact depends on whether the programme is self-service or managed by an Account Manager. Self-service advertisers manage their programmes without an Awin Account Manager and are responsible for all aspects of their communications.
Who to contact
Programme-specific queries can only be answered by advertisers and Account Managers.
The Partner Success Team can support you with the following:
- Your account
- The Awin platform
- Publisher tools
To help resolve your issue efficiently, please refer to the table below.
For the enquiry types listed in the left column, you must contact the Account Manager or advertiser directly after reviewing the corresponding article in the 'Learn More' column on the right.
The Partner Success team can't assist with the inquiries outlined in this table:
You can also search the Partner Success Center for more information about your issue here.
Contact lead times
If you've waited over five working days and you require an urgent response, you should send a follow-up email.
The Partner Success team can't solicit responses from advertisers or Account Managers on your behalf.
