Why haven't I been paid out yet? (Advertiser Payment Delays)

Why haven't I been paid out yet?

How can I know which advertisers pay out faster than others?

What is a "Traffic light system"?

What is the level of risk when interacting with advertisers?

Why is my payment still showing as 'Approved & Uncleared'?

What steps does Awin take if an advertiser doesn't pay on time?

How can I resolve payment delays with my advertiser?

If your earnings remain in 'Approved' status for an extended period, this usually means the advertiser has not yet paid Awin. Earnings only move to 'Payable' once the advertiser’s payment has been received and processed.

If your earnings have already moved to ‘Payable’ but you have not received payment, see Why haven't I received my payment: Troubleshooting Payment Delays.

Advertiser payment delay process

Awin takes steps to secure timely payments from advertisers to ensure your approved earnings are paid:

• Invoicing: Awin Account Managers and the Credit Control team issue invoices and send payment reminders when payments are due.
• Programme restriction: If an invoice remains unpaid, the Credit Control team reviews overdue accounts monthly and may restrict the advertiser’s programmes, usually within approximately 60 days.
• Programme closure: If payment is still not received, Awin begins closing the advertiser's programme, which typically within approximately 75 days.
• Collection agency: Once the programme is closed and all commissions are billed, Awin escalates the case to a collection agency to recover the funds, usually within approximately 90 days.

How to assess payment risk

You can use the advertiser payment status indicator to understand the likelihood of delays and payment risk.

To learn more, read What does the Traffic Light in the Advertiser Payment Status mean?

Further reference regarding payments:

• When will I receive payment?
• What is the Average Payment Time
• Understanding Transaction Status and Payment Process
• How can I contact an advertiser?
• Payment Report
• Payments through Payoneer – FAQs