Contents
1. General Information
2. Account Access
3. Payments and Transactions
4. Advertiser Partnerships
5. Technical Setup
6. Support and Contact
Why did ShareASale upgrade publishers to Awin?
ShareASale upgraded to Awin to consolidate operations under a single global affiliate network. This upgrade gives you access to Awin’s advanced tools, an extensive global network of advertisers, and enhanced reporting and commission options to support your affiliate marketing.
Publishers approved by Awin’s Compliance team who met at least one of the following criteria has been upgraded:
- Registered after Jan 2023.
- Click or sale-active since Jan 1st, 2024.
- Five or more approved partnerships.
If you didn’t meet these criteria, you did not receive an upgrade invitation but can register directly on Awin.
How do I know if my ShareASale account has been upgraded?
You’ll have received an email notification confirming your upgrade. The email subject line was “[Program Name] moved to Awin – sign in to keep working together.”
How do I access my Awin account?
- If you’re new to Awin: Follow the instructions in your invitation email to create your account.
- If you already have an Awin account: Log in to your Awin account as usual using your existing credentials.
What if I didn’t receive the account setup email?
- Confirm you're eligible for the upgrade. For more information, see the question Who was upgraded?
- Check your spam folder and ensure your email filters aren’t blocking the sender.
- If you still can't find the email, click Contact Us below this article.
Do I need to verify my email address again?
Yes. If you're creating a new Awin account, you'll need to verify your email using a verification link once your setup is complete.
Will my username and password stay the same?
- New accounts: Log in with your email address and create a new password.
- Existing Awin accounts: Use your current Awin username and password.
Why do I need to set up Two-Step Verification (2SV)?
Two-Step Verification (2SV) provides an extra layer of security to protect your account and payment details from unauthorized access.
You must have 2SV enabled to view or update your payment information.
For setup and troubleshooting instructions, see Two-step verification: Activation, deactivation, and troubleshooting.
How do I review account users and permissions?
You can manage your user permissions in the Awin platform. To learn more, see What are the different levels of permission to access a publisher account?
My ShareASale account was suspended. Can I still upgrade?
If you see a suspension message in ShareASale (e.g. “Your account has been suspended either for violation of the Terms of Service...”), your account cannot be upgraded for Awin.
How do I update my payment details?
To learn how to update your payment details, see How do I update my payment details?
Note: Only Account Owners can update payment details.
For more information on the tax details required, see Publisher Tax Details - FAQ
What payment schedules and methods are available on Awin?
You can choose to receive payments either once or twice a month. Available payment methods include:
- ACH: For payments to US bank accounts.
- Payoneer: For payments to bank accounts outside the US.
Note: Awin uses Payoneer to transfer payments to your bank, which differs from the online Payoneer payments used by ShareASale.
For more information on payment schedules, see When will I receive payment?
For more information on payment methods, see What are the available payment methods?
Can I use my old Payoneer account from ShareASale on Awin?
No. You need to set up Payoneer through the Awin platform and add your bank details as instructed. You may use the same email address associated with your existing Payoneer account. To learn more, see How to set up your payment details with Payoneer - A step-by-step guide .
Can I still access my payment statements from ShareASale?
Payment statements were available on the ShareASale platform prior to its closure on October 6th. Unfortunately, since the platform has been closed, payment statements can no longer be accessed or retrieved.
What happened to my unprocessed transactions?
All eligible pending commissions on ShareASale have been finalized and will be paid out from your ShareASale balance. This includes payments below the payment thresholds.
Note: Payments blocked due to compliance reasons are excluded from this process.
If you’re still waiting for your final payment and haven’t received it, request a reissue by clicking Contact Us below the article.
Do I need to reapply to my existing programs?
No, your existing partnerships have been transferred to Awin.
Do ShareASale Merchants have a new ID on Awin?
Yes, when an advertiser account was upgraded, they received a new Awin ID to replace their ShareASale Merchant ID.
Why can’t I see all my advertisers on Awin?
All eligible advertisers have been upgraded to Awin. If you can’t find an advertiser under 'Joined Programmes' or by using the search bar, it’s likely that they didn’t complete the upgrade.
This is typically due to the following reasons, in which the advertiser may:
- Have a negative account balance
- Be in the process of closing their program
- Have chosen not to proceed with the upgrade
Note: Partnerships with advertisers who upgraded to Awin early didn’t migrate automatically. For these programs, you’ll need to join manually. To learn how, see How do I join an advertiser programme?
Did my partnership conditions change?
No, your commission rates, cookie periods, and other partnership conditions remain the same unless changed by the advertiser.
If you have any questions about your partnership conditions, contact the advertiser directly. To learn how, see How can I contact an advertiser?
Can my ShareASale feedback or rating carry over?
No, Awin has a different rating system, so this data didn't carry over. Instead, Awin uses performance KPIs, which provide a more objective and data-driven measure of performance. For more information, see Publisher Index FAQ.
Will my old ShareASale tracking links still work after the upgrade?
Most existing ShareASale tracking links will continue tracking. Nonetheless, ShareASale short links with no clicks in the 12 months before the migration will no longer track and will redirect to a page stating: “This link is inactive.”
Make sure to replace inactive links with Awin tracking links by using the “Toolbox” section of the Awin platform. To learn more, see How can I create an affiliate link?
How do I access creative assets (banners, links etc.)?
Log in to your Awin account and go to Toolbox > My Creative. You’ll find a range of promotional materials, including tools for creating tracking links and accessing data feeds.
How do I report missing sales or order queries on Awin?
Where can I find more information to help me navigate the Awin platform?
The Partner Success Center contains resources, guides and tutorials to help you at every stage of your publisher journey. You will also be guided through the Awin platform by an onboarding wizard which will walk you through the setup process step by step. For more information, see How can I get started with my publisher account?
How do I verify that my data has been transferred correctly?
Review your partnerships, tracking links, and payment details in the Awin platform. If you notice any discrepancies, review your account and contact details to see if you can update them directly.
If you’re unable to make the necessary changes, click Contact Support below this article for help.
What support is available?
If the information you need isn’t in this FAQ:
